Your Customers Have Questions. Who's Answering?
Running a business in Hong Kong means enquiries do not wait for office hours. A missed message at 9pm is a lost sale by 9am. Hiring another CS agent to cover the gap costs HK$15,000+ a month — more than most SMEs can afford.
After Hours
Your team clocked out at 6. Your customers didn't.
Inconsistent Answers
Different staff, different answers about the same product. Customers notice.
Scaling Costs
One extra CS hire ≈ HK$15,000/month. For 500 enquiries, it does not make sense.