FAQ

Kora is an AI-powered customer service agent that embeds into your website with a single line of code. It uses Retrieval-Augmented Generation (RAG) to answer customer questions based on your own uploaded documents — in Cantonese, English, or Mandarin.

Upload your company documents — product details, FAQs, policies, price lists — to the Kora dashboard. We process everything into a vector knowledge base. When a customer asks a question, Kora retrieves the most relevant information and generates a natural, accurate answer.

No. Kora works with a single <script> tag. Most users install it in under 10 minutes. If you can edit a WordPress theme or paste code into a Shopify template, you can install Kora.

Your uploaded data is isolated to your account. We do not use your data to train generic AI models. We do not share it with third parties. Data is encrypted in transit and at rest.

Cantonese (廣東話), English, and Mandarin (普通話). Kora detects the customer's language automatically from the first message and responds accordingly.

Kora will say so honestly and offer to connect the customer to a human. On Starter, we email you. On Business and Enterprise, your agent gets a live handoff in-chat.

Regular chatbots follow scripted decision trees — if a customer asks something outside the script, the bot breaks. Kora uses RAG + LLM to understand natural questions and answer from your actual documents, even questions you didn't anticipate.

Full Business-tier features. 2,000 conversations, all three languages, custom branding, advanced analytics, API access. A credit card is required to start the trial, but you won't be charged until day 15. Cancel anytime.

Stripe handles all billing. Monthly or annual — your choice. Annual saves 17%. All prices shown in HK$. UK £ available on request.

Yes. You can upgrade, downgrade, or cancel anytime from your account dashboard. Downgrades and cancellations take effect at the end of your current billing cycle. No cancellation fees.

Kora keeps working — we never cut off your customers. You'll see an upgrade prompt in your dashboard, and we'll reach out if usage consistently exceeds your tier.

Not yet — Kora is web-based today. WhatsApp Business integration is on our roadmap.

Voice support is coming soon via our Vios integration. Customers will be able to speak to Kora, not just type. [Join the waitlist]

Natively. If you're on CorporateHub, every Kora conversation surfaces in your CorporateHub workspace — as a ticket, a CRM note, or a lead. Zero extra setup. Available on Starter (read-only), Business (full two-way), and Enterprise (custom).

Kora is built by We Aires Group Limited, a Hong Kong-based software company. We also build CorporateHub (operations platform for SMEs) and Vios (voice AI). Our focus is practical AI for real businesses — not hype.